General Ordering Questions
1. Will Image Checks include changes that have taken place
at my bank?
When banks merge, change names or revise their operations, this
can sometimes affect how your checks should be produced. If you
think your bank has made recent changes or if you just want to follow
up on its status, call Image Customer Service at 1-800-562-8768.
Our database is updated very often, so we probably will already
have your bank's changes. If an MICR Specification Sheet is needed
for the changes, we'll give you easy instructions for getting it.
2. What does an "MICR Specification Sheet" do?
An MICR Specification Sheet is a form that provides the proper numbers
and spacing so your checks will scan correctly at your financial institution.
Your local bank branch has all the details, and Image Customer Service
will walk you through the process: 1-800-562-8768.
3. Is there a place for my phone number, license number
or other information on my checks?
Yes. On the Order Form, use the line marked "Other" in the Check Personalization
section to include information in addition to name and address.
4. How do I place my order with Image Checks?
You have two options:
1) Print out the Order Form and send it through the mail to Image.
2) Submit your order online via our SECURE server.
5. When will I receive my order?
| Ship Method: |
From Date Order is Placed |
From Date Order is Shipped |
| Bulk Mail to Continental U.S.: |
2-3 weeks |
5-10 business days |
| Bulk Mail to AK, HI, VI, PR: |
3-4 weeks |
10-15 business days |
| Priority Mail to Continental U.S.: |
5-8 business days |
2-5 business days |
| Priority Mail to AK, HI, VI, PR: |
8-10 business days |
5-7 business days |
| * Ship times are approximate. Please note that items are shipped
in separate packages and may arrive separately. Please allow an appropriate
amount of time for additional packages to arrive. We offer an expedited
In-Plant Rush service if you need your checks more quickly. Please
refer to our order form for shipping options. |
|
6. Can I check on my order?
You can check your order's status on our website. Simply go to the status
page, complete the brief information and you'll hear from us promptly.
You can also call toll-free: 1-800-562-8768.
7. How do I use the coupon I clipped?
If you are a first time customer and you have a printed advertisement
with an Offer Code, you may enter that code during checkout to receive
the pricing you see in the ad. This Offer Code is found in the order
form section of your advertisement or brochure, and is located to
the left of the subtotal line in a yellow box.
8. Why did I receive my order in separate packages?
Our aim is to get your order to you accurately and quickly. To maintain
efficiency in our manufacturing plant, we ship products as soon as they
are complete. This means parts of an order could be packaged separately-especially
if you've ordered multiple products. All items in your order should
arrive within 5 days of the first package. If you have questions, please
contact Image Customer Service via our website or by telephone: 1-800-562-8768.
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